The privacy and security of your information is important to us. This notice explains who we are, the types of information we hold, how we use it, who we share it with and how long we keep it. It also informs you of certain rights you have regarding your personal information under current data protection law. The terms used in this Fair Processing Notice are based on the Information Commissioner’s Office. You can find out more about the ICO here: https://ico.org.uk/.
Smart Roofer Ltd is the Data Controller of the information you provide us and is registered with the Information Commissioner’s Office for the products and services we provide to you.
You can contact us for general data protection queries in writing to The Data Protection Officer, Smart Roofer Ltd, Unit 6 Kenwood Business Park, New Lane, Havant, Hants, PO9 2NT or by email to Technical@Smart-Roofer.co.uk. Please advise us of as much detail as possible to comply with your request.
For further information about Smart Roofer please visit www.Smart-Roofer.co.uk
To enable us to provide you with the right product or service to meet your needs (or to handle a claim) we will business personal information which may include your name, telephone number, email address, postal address, products ordered and payment details (including bank account number and sort code). We do not store your Credit card information.
We will use your personal information to:
We may also take the opportunity to:
Only where you have provided us with consent to do so, we may also from time to time use your information to provide you with details of marketing or promotional opportunities and offers relating to other products and services from Smart Roofer.
From time to time we may need to call you for a variety of reasons relating to your products or service. We are fully committed to Ofcom regulations have strict processes to ensure we comply with them.
We may aggregate information and statistics on website usage or for developing new and existing products and services, and we may also provide this information to third parties. These statistics will not include information that can be used to identify any individual.
We follow strict security procedures in the storage and disclosure of your personal information in line with industry practices, including storage in electronic and paper formats.
We store all the information that you provide to us, including information provided via forms you may complete on our websites, and information which we may collect from your browsing (such as clicks and page views on our websites). Any new information you provide us may be used to update an existing record we hold for you.
To help us prevent financial crime, your details may be submitted to fraud prevention agencies and other organisations where your records may be searched.
We will not share your information for any direct marketing of additional services and products from other organisations.
If we provide information to a third party we will require it and any of its agents and/or suppliers to take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Fair Processing Notice.
We may of course be obliged by law to pass on your information to the police or other law enforcement body, or statutory or regulatory authority.
We will not keep your personal information longer than is necessary for the purpose for which it was provided unless we are required by law or have other legitimate reasons to keep it for longer (for example if necessary for any legal proceedings).
We will normally keep information for no more than 6 years after the purchase of a product.
Under data protection law you have the right to change or withdraw your consent and to request details of any personal data that we hold about you.
We may use automated decision making in processing your personal information for some services and products. You can request a manual review of the accuracy of an automated decision if you are unhappy with it.
If you wish to inform us of changes in consent for marketing please contact us at the address or telephone number indicated in any recent correspondence or emails you have received from us.
Further details of your rights can be obtained by visiting the ICO website at https://ico.org.uk/.
